Crawfish concierge at Ritz-Carlton New Orleans.
Source: Ritz-Carlton New Orleans
Pantelis Evangelou is a guest services manager at the London Marriott Park Lane, but to young guests, he may be better known as the hotel’s teddy bear butler.
The hotel offers a teddy-bear themed concierge service to children that is included with suite bookings or available as an add-on for a fee of roughly $50. After a child chooses an option from the hotel’s menu of 11 themed bears, Evangelou arrives at the door with a stuffed animal ready for adoption.
“It’s up to me to make the introductions, which means that I need to know the names and stories behind each and every bear, as well as their unique characteristics,” he said, noting that the available bears range from airline pilots to traditional London Beefeaters, the ceremonial guardians at the Tower of London.
The hotel concierge has traditionally been the all-knowing go-to for guests seeking insider knowledge of a city and access to coveted theater…